U.S. Citizen Services

Welcome to U.S. Citizen Services at the U.S. Embassy in Lisbon and the U.S. Consulate in Ponta Delgada. We provide information and assistance to U.S. citizens that visit Portugal and to U.S. citizens who are residing in Portuguese territory.  U.S. Citizen Services at the Embassy in Lisbon consists of Passport & Citizenship Services, Special Consular Services, and the Federal Benefits Unit.

Interested in Becoming Citizen Liaison Volunteer? Check this page. 

Moving to or Residing in Portugal? Check out this page

Hours of Operation

Emergency Assistance

U.S. citizens with non-passport-related emergencies may visit the Consular Section at the U.S. Embassy in Lisbon during business hours between 8:00 a.m. and 05:00 p.m., Monday through Friday, or contact us at (+351) 21 727 3300) or conslisbon@state.gov.  For emergencies outside of business hours, U.S. citizens should call the U.S. Embassy in Lisbon (+351) 21-727-3300) and ask to be transferred to the duty officer.

Lost & Stolen Passport Service Hours

If you are visiting Portugal and your passport was lost or stolen, come to the U.S. Embassy in Lisbon between 8:00 a.m. and 11:30 a.m., Monday through Friday.

Routine Appointments

The Consular Section at the U.S. Embassy in Lisbon is open Monday through Friday, for routine services by APPOINTMENT ONLY.

The U.S. Embassy in Lisbon is closed on Portuguese and American Holidays.

Security at the Embassy 

For security reasons do not bring luggage such as large backpacks, laptop computers or large cameras. Security guards will hold small tourist cameras and cellular phones until your departure. There is no storage available for other items – please do not bring them to the Embassy. Only the applicant and/or those with official need will be allowed to come in to the Consulate premises. 

Contact Us!

Business hours Emergency Contacts:
Inside of Portugal – 21-727-3300 or 21-094-2000
Outside of Portugal – 351-21-727-3300 or 351-21-094-2000
Choose: English/Portuguese version
PRESS 2: American Citizen Services
PRESS 1: Emergency involving a U.S. Citizen

After-hours Emergency Contacts:
Inside of Portugal – 21-727-3300 or 21-094-2000
Outside of Portugal – 351-21-727-3300 or 351-21-094-2000

Alerts and Messages

See all Messages and Alerts for U.S. Visitors to Portugal.